Support

Effective 1 November 2026

Write to support@abigwhy.com. A person answers, usually within two days.

Big Why is not a crisis service. In the US, call or text 988 any time, or call 911 in an emergency.

Subscriptions

How do I cancel?

On your iPhone, open Settings › Apple Account › Subscriptions › Big Why, at least 24 hours before the trial or the current period ends. Or, in Big Why, Settings › Subscription › Manage subscription. Deleting the app does not cancel it.

I paid but talking is still locked.

In Big Why, Settings › Subscription › Restore purchases. If that does not help, write to us with the email you signed in with.

Can I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Your data

How do I get a copy of everything?

Settings › Your data › Export.

How do I delete my account?

Settings › Your data › Delete account. More on Delete your account.

How do I make it forget something?

On Who I am, tap a remembered fact to forget it, or edit anything on your page. To stop it remembering health details, turn off Settings › Memory and AI › Remember health-related details.